Refund policy

RETURN POLICY strong>

Your return will be insured in case of loss or theft during transport.
You can send your return only the country in which you placed your order.
the product to be returned must be reinserted in our shipping box (or another box is fine) to be closed with tape.
Otherwise, enolora.it not accept the made.

If your return does not meet the conditions listed, the parcel will be returned to you and no refund will be made. When the return is accepted, the refund will be made and you will receive a confirmation email.
If however it is made a chief not previously accepted for the reasons stated above, the repayment will be deducted an amount equal to 10% of the expenditure made in the case when the same is made still accepted.

REFUNDS strong>

Usually we work and accept the return within 3 working days from the date of delivery to our warehouse . In peak times it can take up to 7 working days. After the acceptance immediately will request a refund and send you an email confirmation.

The repayment time varies depending on the chosen payment method:

Credit Card : our bank will refund within 7 working days from e-mail Confirm Acceptance Reso. The time it takes to see your refund on your account depends on the Institute of issuing paper

PayPal: the refund will be visible on your PayPal account within 24 hours from the email

Cash on delivery: the refund will be made by transfer to a bank or postal account to be indicated during the return procedure. From the amount refunded will be deducted 5 Euros equal to the cost of service "mark", the amount will appear on your statement within 10 working days from e-mail Confirm Acceptance Reso.

RESO, WITHDRAWAL AND CHANGE

If for any reason the customer is unsatisfied with an order, items can be returned. The refund can be requested within 14 days from the date of delivery of the goods. DEAG srl It will not accept changes or rendered open or damaged packages (unless it is a defect). You may not change the product with another. To change a product with another, you will need to return it for a refund and then make a new purchase.

To proceed to make need to follow the steps below:
send an email to info@enolora.it. p>

Enolora.it may request, if deemed necessary, a photograph of the product to check its status in order to accept or not accept the return.
The product must be returned intact, in the same conditions in which it was delivered: there should be no sign of wear, stains or damage of any kind and, if it were bottles, should not appear marked in any way, missing of labels or capsules on the cap. p >