Shipping policy

Shipping and delivery strong>

DEAG S.N.C ships in European and non-European countries via UPS, while for Italy by TNT. Span> p>

In accordance with the international laws of Import / Export, the goods shipped is accompanied by an official invoice in which said the total value of goods purchased in Euro. The invoice shows the value of each item purchased. Span> p>

THE PRODUCTS WILL BE DELIVERED WITHIN THE TERMS BELOW: span>

ITALY 1-2 days span>
EUROPE 2- 4 days span>
REST oF WORLD 7-10 days span>

DEAG SNC can not be held responsible for shipping delays caused by weather conditions , international customs issues or other circumstances beyond its control. span>

orders for the goods available, subject to confirmation of availability of goods and verification of bank transaction, are shipped the day following receipt of the order. The amount of transactions made by credit card is immediately charged when the order is processed and following a verification of the transaction by the Bank. In all cases, DEAG S.N.C reserves the right to postpone the delivery if the order can not be dispatched for reasons beyond its control. Please note that during promotions and balances may be some delays in shipment. Span>


Withdrawal, return and change strong>
< br /> If for any reason the customer is unsatisfied with an order, items can be returned. The refund can be requested within 14 days from the date of delivery of the goods. Span>

To proceed to make need to follow the steps below: span>
send an email to info@enolora.it specifying whether you want to change size, color or receive a refund. span>

Enolora.it may request, if they deemed necessary, a photograph of the product to check its status in order to accept or not accept the return. span>

the article must be returned intact, in the same condition in which it is It was delivered: there must be no sign of wear, stains or damage of any kind. The packages and bottles must not be opened, missing of capsules, labels or seals of quality. Span>

The head made must be returned and possibly packed in the same package with which has been delivered. The customer is free to use its own courier but in this case the shipping costs will be borne. Span>

Legal Compliance Warranty strong>
< br /> In case of receipt of products not complying with orders or defective, the CUSTOMER is entitled to recovery without the expense of conformity by repair or replacement of the product. The CUSTOMER may exercise this right if the defect occurs within 14 days after delivery and report the defect to DEAG S.N.C immediately upon discovery. Span> p>